We are looking for immediate joiners with L1-level experience in Network Support, Network Administration, or Network Engineering. Candidates must have hands-on experience in Wireless Networking, Routing & Switching, and a good understanding of Wireless concepts.

Required Skills

- 2+ years (L1 level) experience in:
- Network Support
- Network Administration
- Network Engineering

- Solid understanding of:

- Wireless Networking
- Routing & Switching

- Hands-on experience with:

- Wireless LAN (WLAN) technologies
- Network troubleshooting and support
- Cisco networking devices

- CCNA certification preferred, especially:

- CCNA Wireless (or equivalent Wireless Networking knowledge)
- CCNA Routing & Switching

Role & responsibilities

- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.




- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any other related task as required.

Required experience:

- Entry-level experience or completion of the relevant intern program.
- Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Preferred candidate profile

Preferred candidate profile

📌 Walk-in || Network Engineer (Bengaluru)
🏢 NTT DATA
📍 Bengaluru