Key Responsibilities:

- Backend Operations Management:

Oversee all aspects of backend operations for the Inner Engineering Online Program.

Ensure timely configuration updates and maintenance to support program requirements.

Coordinate with technical teams to address backend issues and optimize system performance.

- Configuration Management:

Manage session configurations, including heartbeats, attendance tracking, and other technical requirements.

Handle configuration changes during sessions, such as freezing attendance and updating recon files.

Ensure seamless integration of backend operations with program delivery platforms like Zoom and Ishangam.

- Participant Entitlements:

Manage participant entitlements post-program, including mandala and guided practice entitlements.

Coordinate the configuration of guided practice sessions and ensure participants have access as required.

- Team Collaboration:

Collaborate with the backend operations team to streamline processes and optimize efficiency.

Work closely with backend operations executives train, support and address backend issues.

- Quality Assurance:

Implement quality assurance measures to ensure accurate configuration and smooth operation of backend systems.





Conduct regular audits to identify areas for improvement and implement corrective actions as needed.

- Documentation and Reporting:

Maintain documentation related to backend operations processes, configurations, and updates.

Generate reports on backend performance, attendance, and other relevant metrics for program evaluation.

", "skill": "Bachelors degree in computer science, information technology, or a related field. Proven experience in backend operations management, preferably in an online program or technical setting. Strong technical skills with experience in configuration management tools and platforms. Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. Detail-oriented with a focus on quality assurance and process optimization. Ability to work independently and handle multiple tasks in a fast-paced environment. ", "id": 18498

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Back office Executive (Coimbatore)
🏢 Isha Foundation
📍 Coimbatore