Your Role and Responsibilities:

Confluent Cloud processes millions of events per second across AWS, GCP, and Azure. When incidents happen in a multi-cloud streaming platform, they happen at scale-data in motion, exactly-once semantics, and cascading failure modes that require deep systems thinking. We need an expert-level engineer who can drive proactive reliability improvements that prevent these incidents before they occur.

This role combines hands-on technical work with strategic program ownership. You'll spend roughly 75% of your time on engineering: building automation, improving tooling, analyzing systemic failure patterns, and designing reliability improvements. The remaining 25% is teaching and coordination: coaching teams through post-mortems, training incident commanders, and evolving our incident response practices.

You'll be part of a global team with follow-the-sun coverage, with clean handoffs that keep everyone working sustainable hours. Confluent has 800-1000 engineers across highly autonomous teams. This role sits within Cloud Architecture and Reliability - Supportability (CAR-S), a horizontal team that owns reliability standards and tooling across engineering. You're the person who makes us need incident management less.

What You Will Do:

- - Analyze systemic failure patterns and design improvements that prevent incident recurrence
- Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments
- Build tooling and automation to reduce incident response toil and scale team impact
- Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
- Analyze reliability data to identify systemic improvements; build dashboards that drive action
- Explore AI-assisted approaches to documentation quality and incident analysis
- Design scalable reliability standards that reduce reactive workload over time."}],"base64Encoded":"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"}" data-monday-block-id="5f9c90f2-f05e-4025-87b9-edb76c374b42" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Proactive Reliability Engineering (~75% of role)

- Analyze systemic failure patterns and design improvements that prevent incident recurrence
- Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments
- Build tooling and automation to reduce incident response toil and scale team impact
- Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
- Analyze reliability data to identify systemic improvements; build dashboards that drive action
- Explore AI-assisted approaches to documentation quality and incident analysis
- Design scalable reliability standards that reduce reactive workload over time.

- - ","attributes":{">Serve as an on-call Incident Commander for production incidents,



including acting as escalation IC when incidents exceed a team's management chain
- Develop and deliver training programs for engineering teams at all levels
- Coach teams through post-mortems and on developing actionable corrective actions"}],"base64Encoded":"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"}" data-monday-block-id="cf5b6fea-6dc2-4c05-9602-702d0f27a2a7" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Incident Management Program (~25% of role)

- Own standards, practices, and continuous improvement of incident response

- Serve as an on-call Incident Commander for production incidents, including acting as escalation IC when incidents exceed a team's management chain
- Develop and deliver training programs for engineering teams at all levels
- Coach teams through post-mortems and on developing actionable corrective actions

- - Edit and review customer-facing incident documents to ensure quality and clarity
- Drive turnaround SLAs while maintaining technical accuracy
- Ensure clear explanation of what happened, why, and how we'll prevent recurrence"}],"base64Encoded":"AQSWtLDLBwAGAQl0ZXh0QmxvY2sEYm9sZAR0cnVlhJa0sMsHACNDdXN0b21lciBSb290IENhdXNlIEFuYWx5c2lzIChDUkNBKYaWtLDLByMEYm9sZARudWxshJa0sMsHJOYBIMK3IEVkaXQgYW5kIHJldmlldyBjdXN0b21lci1mYWNpbmcgaW5jaWRlbnQgZG9jdW1lbnRzIHRvIGVuc3VyZSBxdWFsaXR5IGFuZCBjbGFyaXR5IMK3IERyaXZlIHR1cm5hcm91bmQgU0xBcyB3aGlsZSBtYWludGFpbmluZyB0ZWNobmljYWwgYWNjdXJhY3kgwrcgRW5zdXJlIGNsZWFyIGV4cGxhbmF0aW9uIG9mIHdoYXQgaGFwcGVuZWQsIHdoeSwgYW5kIGhvdyB3ZSdsbCBwcmV2ZW50IHJlY3VycmVuY2UA"}" data-monday-block-id="e739858a-2e19-42b4-b45d-3071c845ed72" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Customer Root Cause Analysis (CRCA)

- Edit and review customer-facing incident documents to ensure quality and clarity
- Drive turnaround SLAs while maintaining technical accuracy
- Ensure clear explanation of what happened, why, and how we'll prevent recurrence

- - Partner with engineering leaders to elevate reliability practices
- Be the expert who teams proactively engage for guidance"}],"base64Encoded":"AQTLp6TLCAAGAQl0ZXh0QmxvY2sEYm9sZAR0cnVlhMunpMsIABVDcm9zcy1UZWFtIExlYWRlcnNoaXCGy6ekywgVBGJvbGQEbnVsbITLp6TLCBaAASDCtyBQYXJ0bmVyIHdpdGggZW5naW5lZXJpbmcgbGVhZGVycyB0byBlbGV2YXRlIHJlbGlhYmlsaXR5IHByYWN0aWNlcyDCtyBCZSB0aGUgZXhwZXJ0IHdobyB0ZWFtcyBwcm9hY3RpdmVseSBlbmdhZ2UgZm9yIGd1aWRhbmNlAA=="}" data-monday-block-id="e621a2be-31ef-4de5-b419-a142bfacdbf6" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Cross-Team Leadership

- Partner with engineering leaders to elevate reliability practices
- Be the expert who teams proactively engage for guidance

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:





- - Cloud experience with at least one of AWS, GCP, or Azure
- "}],"base64Encoded":"AQGr1vuNCwAEAQl0ZXh0QmxvY2t/MTArIHllYXJzIGluIFNSRSwgaW5jaWRlbnQgbWFuYWdlbWVudCwgb3IgcmVsaWFiaWxpdHkgZW5naW5lZXJpbmcgwrcgQ2xvdWQgZXhwZXJpZW5jZSB3aXRoIGF0IGxlYXN0IG9uZSBvZiBBV1MsIEdDUCwgb3IgQXp1cmXCtwA="}" data-monday-block-id="91825c53-ec3f-4e0c-9dd9-a6901c39729a" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

10+ years in SRE, incident management, or reliability engineering

- Cloud experience with at least one of AWS, GCP, or Azure
- - Deep expertise with incident management tooling (Rootly, PagerDuty, or similar platforms)

- Solid understanding of distributed systems and failure modes at scale-Kafka/event streaming expertise preferred, or demonstrated rapid mastery of complex systems

- - Kubernetes and container orchestration experience
- Understanding of CI/CD pipelines and release processes
- Systems thinking: understanding how infrastructure design choices affect failure modes and recovery
- Familiarity with SLO/SLA frameworks."}],"base64Encoded":"AQHQ752SCgAEAQl0ZXh0QmxvY2vgAkRlZXAgZXhwZXJpZW5jZSB3aXRoIG9ic2VydmFiaWxpdHk6IG1ldHJpY3MsIGxvZ2dpbmcsIHRyYWNpbmfigJRhYmlsaXR5IHRvIGRpYWdub3NlIGNvbXBsZXggaXNzdWVzIMK3IEt1YmVybmV0ZXMgYW5kIGNvbnRhaW5lciBvcmNoZXN0cmF0aW9uIGV4cGVyaWVuY2UgwrcgVW5kZXJzdGFuZGluZyBvZiBDSS9DRCBwaXBlbGluZXMgYW5kIHJlbGVhc2UgcHJvY2Vzc2VzIMK3IFN5c3RlbXMgdGhpbmtpbmc6IHVuZGVyc3RhbmRpbmcgaG93IGluZnJhc3RydWN0dXJlIGRlc2lnbiBjaG9pY2VzIGFmZmVjdCBmYWlsdXJlIG1vZGVzIGFuZCByZWNvdmVyeSDCtyBGYW1pbGlhcml0eSB3aXRoIFNMTy9TTEEgZnJhbWV3b3Jrcy4A"}" data-monday-block-id="ee072fce-6a54-4754-80e3-0b41b0128bf1" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Deep experience with observability: metrics, logging, tracing-ability to diagnose complex issues

- Kubernetes and container orchestration experience
- Understanding of CI/CD pipelines and release processes
- Systems thinking: understanding how infrastructure design choices affect failure modes and recovery
- Familiarity with SLO/SLA frameworks.

- - Experience driving org-wide process and cultural changes
- Strong written communication (design docs, one-pagers, runbooks)
- Post-mortem facilitation experience
- Experience with async collaboration across time zones"}],"base64Encoded":"AQGZrNHwAwAEAQl0ZXh0QmxvY2uiAlRyYWNrIHJlY29yZCBhcyBhIHRydXN0ZWQgYWR2aXNvciBhY3Jvc3MgZW5naW5lZXJpbmcgb3JnYW5pemF0aW9ucyDCtyBFeHBlcmllbmNlIGRyaXZpbmcgb3JnLXdpZGUgcHJvY2VzcyBhbmQgY3VsdHVyYWwgY2hhbmdlcyDCtyBTdHJvbmcgd3JpdHRlbiBjb21tdW5pY2F0aW9uIChkZXNpZ24gZG9jcywgb25lLXBhZ2VycywgcnVuYm9va3MpIMK3IFBvc3QtbW9ydGVtIGZhY2lsaXRhdGlvbiBleHBlcmllbmNlIMK3IEV4cGVyaWVuY2Ugd2l0aCBhc3luYyBjb2xsYWJvcmF0aW9uIGFjcm9zcyB0aW1lIHpvbmVzAA=="}" data-monday-block-id="923ea85a-547c-48de-b11a-cacd8ab6cbe7" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Track record as a trusted advisor across engineering organizations

- Experience driving org-wide process and cultural changes
- Strong written communication (design docs, one-pagers, runbooks)
- Post-mortem facilitation experience
- Experience with async collaboration across time zones

- - "}],"base64Encoded":"AQHZgfb2DgAEAQl0ZXh0QmxvY2tiTGFyZ2UgY29tcGFueSBleHBlcmllbmNlIG5hdmlnYXRpbmcgcmVsaWFiaWxpdHkvaW5jaWRlbnQgcHJvZ3JhbXMgYXQgNTAwKyBlbmdpbmVlciBvcmdhbml6YXRpb25zwrcA"}" data-monday-block-id="d894883c-4a44-42d7-94bc-a69481862b33" data-monday-block-collapsed="undefined" data-monday-block-is-collapsed-header="undefined">

Large company experience navigating reliability/incident programs at 500+ engineer organizations
- Preferred Technical and Professional Experience:

- Multi-cloud experience (minimum 2+ of AWS/GCP/Azure).

- Modern CI/CD, GitHub, AI-assisted workflows-you'll have the freedom to build what you need.

Years of Experience:10 - 15

📌 Staff Site Reliability Engineer - Confluent Cloud Infrastructure (Bengaluru)
🏢 IBM
📍 Bengaluru