KEY ACCOUNT MANAGER (KAM) CUSTOMER EXPERIENCE

Department: Customer Experience / Client Servicing

Industry: Import-Export / Logistics / Supply Chain

Location: Jaipur

About Hexalog

Hexalog is building a tech-first platform to simplify and transform the import-export ecosystem. By leveraging AI, automation, and data intelligence, we are creating a unified, scalable solution that brings visibility, efficiency, and predictability across the global supply chain.

Role Summary

The KAM – Customer Experience owns end-to-end client relationships for high-value accounts, ensuring seamless shipment execution, proactive communication, and consistent service excellence while driving revenue growth and retention.

Key Responsibilities

- Own end-to-end client relationships as the SPOC, ensuring robust engagement and long-term retention
- Deliver seamless customer experience through proactive communication and complete shipment visibility
- Manage pricing, RFQs/RFPs, and drive commercial outcomes including upsell and cross-sell opportunities
- Coordinate with internal stakeholders to ensure timely, accurate,



and SLA-driven shipment execution
- Monitor account performance, track service quality, and ensure adherence to operational standards
- Handle escalations effectively, conduct root cause analysis, and implement preventive actions
- Drive revenue growth and account expansion within existing clients
- Analyze performance metrics and share actionable insights to improve customer experience and business outcomes

Key Skills & Competencies

- Strong understanding of logistics and EXIM processes
- Strong communication and stakeholder management
- High ownership with a customer-first mindset

Qualifications & Experience

- Bachelor’s degree (Logistics, Supply Chain, Business, or related field preferred)
- 1-4 years of experience in KAM / Customer Experience roles
- Prior experience in logistics, freight forwarding, or EXIM preferred

Key KPIs

- CSAT / NPS Scores
- On-Time Shipment Delivery
- Client Retention Rate
- Account Revenue Growth

📌 Key Accounts Manager (Jaipur)
🏢 Hexalog
📍 Jaipur