Network Engineer L2+/L3 || 8 - 10 yrs of exp || Location: Hyderabad

( Work from Office)

Key Responsibilities:

- Provide L2/L3 operational support for enterprise network infrastructure in a remote infrastructure model.
- Handle incidents, service requests, and problem management activities in accordance with defined SLAs and operational metrics.
- Investigate, diagnose, troubleshoot, and resolve network incidents or escalate them to appropriate teams when required.
- Monitor the status and progress of all open incidents and ensure timely updates and accurate documentation until closure.
- Participate in daily, weekly, and monthly operational review meetings with customers and internal stakeholders.
- Provide 24x7 rotational on-call support, including participation in emergency response activities, major incident management, and Root Cause Analysis (RCA).
- Identify and resolve any potential network monitoring performance and availability issues.
- Manage, configure, and troubleshoot enterprise network devices, including:
- Cisco Routers and Switches (Mid & High-End)
- Cisco Nexus Switches
- Cisco ASA & Firepower (FTD)
- Fortinet Firewalls
- Palo Alto Firewalls
- Juniper SRX Firewalls
- HP/Aruba Switches
- Cisco IDS/IPS
- Cisco, Aruba, and Meraki Wireless Controllers & Access Points (preferably integrated with Cisco ISE)

- Support firmware/IOS upgrades, hardware refresh initiatives, security hardening, and infrastructure improvement projects.
- Participate in bridge calls with customers, vendors, and internal technical teams during network incidents to restore services as quickly as possible.
- Coordinate with multiple technology vendors for issue diagnosis,



escalation, and resolution.
- Implement network configuration changes, upgrades, and maintenance activities following approved change management processes.
- Ensure all network changes are documented, reviewed, approved, and executed in compliance with organizational standards.
- Develop and maintain technical documentation, including network diagrams, standard operating procedures, runbooks, and implementation guides.
- Prepare detailed reports on incident status, service requests, project updates, and operational metrics.
- Ensure adherence to network build standards and participate in operational readiness reviews for new infrastructure deployments.
- Collaborate with cross-functional infrastructure, security, and systems teams to support business initiatives and continuous service improvements.

Required Skills :

- Strong hands-on experience with Cisco, Extreme, HPE/Aruba routing and switching technologies.
- Experience administering Cisco Nexus, Cisco ASA/FTD, Fortinet, Palo Alto, Juniper SRX, HP/Aruba, and Meraki networking solutions.
- Solid knowledge of enterprise routing and switching protocols, including:
- TCP/IP
- OSPF
- VLANs
- STP
- HSRP/VRRP
- VPN technologies
- NAT
- ACLs
- EtherChannel

- Experience with wireless technologies, including Cisco, Aruba, and Meraki wireless solutions.
- Experience with incident, problem, and change management processes (ITIL preferred).
- Ability to perform Root Cause Analysis (RCA) and implement preventive actions.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work effectively in a 24x7 rotational support environment.

📌 Network Engineer (Hyderabad)
🏢 Kaizen Sra Technologies
📍 Hyderabad