Job Description: Assistant Manager Last-Mile Delivery Operations

Company: Powerlook Apparels Pvt. Ltd.
Department: Supply Chain & Logistics
Location: Goregaon East, Mumbai
Experience: 4–7 Years
Employment Type: Full time, On-Site

About the Role

We are looking for a results-driven Assistant Manager – Last-Mile Delivery Operations to manage and optimize our e-commerce delivery operations. The ideal candidate will be responsible for monitoring courier partner performance, improving delivery success rates, reducing Return to Origin (RTO), resolving Non-Delivery Reports (NDR), and ensuring timely and cost-effective deliveries.

The candidate should have strong analytical skills, hands-on experience with e-commerce logistics platforms, and expertise in Excel-based reporting and performance monitoring.

Key Responsibilities

1. Last-Mile Delivery Operations

- Manage end-to-end last-mile delivery operations and ensure timely shipment delivery.
- Coordinate with courier partners to maintain service quality and operational efficiency.
- Monitor shipment movement, pending deliveries, delivery failures, and shipment exceptions.
- Ensure adherence to agreed turnaround times (TAT) and Service Level Agreements (SLAs).

2. NDR and RTO Management

- Monitor and drive timely resolution of Non-Delivery Reports (NDR).
- Identify the root causes of delivery failures and implement corrective measures.
- Develop strategies to reduce avoidable Return to Origin (RTO) shipments.
- Monitor Cash on Delivery (COD) shipments and coordinate with courier partners for delivery-related issues.

3. Courier Partner Performance Management





- Track and evaluate courier-wise delivery performance and service levels.
- Analyze delivery success rates across states, cities, and pincodes.
- Identify underperforming courier partners and recommend improvement measures.
- Optimize courier allocation based on serviceability, delivery performance, and logistics costs.

4. MIS Reporting and Data Analysis

- Prepare daily, weekly, and monthly operational MIS reports.
- Track key performance indicators, including delivery TAT, first-attempt delivery rate, NDR resolution, RTO percentage, and pending shipments.
- Use Excel to analyze operational data, identify trends, and generate actionable insights.
- Present performance reports and recommend data-driven process improvements.

5. Stakeholder Coordination and Process Improvement

- Coordinate with internal teams, including Customer Support, Warehouse, and E-commerce Operations.
- Handle delivery-related escalations and ensure timely resolution.
- Identify operational gaps and implement process improvements.
- Monitor logistics costs and work towards improving delivery efficiency without compromising customer experience.

Required Skills and Qualifications

- 4–7 years of experience in e-commerce logistics, courier operations, or last-mile delivery management.
- Strong understanding of NDR, RTO, COD,



shipment tracking, and courier partner operations.
- Hands-on knowledge of ClickPost and Vinculum.
- Advanced MS Excel skills, including XLOOKUP, VLOOKUP, Pivot Tables, and MIS reporting.
- Strong analytical and data interpretation skills.
- Experience in courier performance analysis and logistics cost optimization.
- Excellent coordination, communication, problem-solving, and stakeholder management skills.

Key Performance Indicators (KPIs)

- Delivery TAT and SLA adherence.
- First-attempt delivery success rate.
- NDR resolution rate.
- RTO percentage and reduction in avoidable RTO.
- Pending shipment ageing and delivery exception resolution.
- Courier partner performance and logistics cost efficiency.

Ideal Candidate Profile

The ideal candidate is detail-oriented, analytical, and proactive, with the ability to manage multiple courier partners, identify operational bottlenecks, and drive measurable improvements in last-mile delivery performance. Experience in a fast-paced e-commerce or D2C environment will be an advantage.

Application Process

Interested candidates who meet the above requirements are invited to apply by sharing their updated CV at [email protected] with the subject line:

Application – Assistant Manager, Last-Mile Delivery Operations

Please mention the following details in your application:

- Current CTC
- Expected CTC
- Notice Period
- Total Years of Relevant Experience
- Hands-on experience with ClickPost and Vinculum

Only shortlisted candidates will be contacted for the next steps in the selection process.

📌 Assistant Manager Last Mile Delivery Operations (Mumbai Suburban)
🏢 Powerlook Apparels
📍 Mumbai Suburban