Hi,

Greetings!!

We have urgent openings for Anunta Technology Management Services for the position Apprentice Trainee (Escalation Desk - Non-Technical) for Bangalore Location.

Company Website :- #1 Trusted Cloud Based VDI Service Provider - Anunta Tech

Role: - Escalation Desk (Non-Technical Role)

Experience: - Fresher

Location: - Bangalore

Notice Period: - Immediate Joiners

Shift timings and working days: - 24*7 Support, Rotational shift (Day Shift and Night Shift), 6 days

Graduates with Excellent communication skills

Note:

Provisional Certificate is mandatory

Key Responsibilities for Escalation Desk:

- Outbound Calls:
- Make follow-up calls to customers regarding support tickets
- Conduct proactive outreach to clients for updates.




- Escalate unresolved issues to the appropriate internal teams
- Email Communication:
- Draft and send skilled emails for ticket updates, customer follow-ups, or issue resolution.
- Maintain accurate records of email interactions in the CRM or ticketing system.
- Ticket Support & Logging:
- Log all customer interactions accurately into the support system.
- Ensure tickets are followed up until resolution and closed in a timely manner.
- Coordination:
- Collaborate with internal departments to resolve customer issues.
- Keep relevant teams informed of recurring issues or feedback.

📌 Apprentice Trainee (Escalation Desk - NON Technical)- Bangalore (Bengaluru)
🏢 Anunta Tech
📍 Bengaluru