Role & responsibilities
Team Leader :
Operations / Customer Service / Tele calling
Reporting To: Operations Manager / Process Manager
Key Roles and Responsibilities
1. Team Management
- Manage and supervise a team of customer service executives or telecallers.
- Allocate daily tasks and ensure team members achieve their assigned targets.
- Monitor attendance, punctuality, discipline, and overall team performance.
- Conduct daily team huddles and provide regular feedback.
2. Target Achievement
- Ensure the team meets daily, weekly, and monthly targets.
- Monitor key performance indicators (KPIs), including productivity, quality, conversion rate, and customer satisfaction.
- Identify performance gaps and implement corrective action plans.
Preferred candidate profile
Contact to Asst manager Vijay - (phone hidden)
Email -
[email protected]
📌 Team Lead (Pune)
🏢 Imarque Solutions
📍 Pune