Key responsibilities

Provide L1–L3 operational support for Oracle Health Cerner Millennium customer environments.

Monitor application, interface, infrastructure, and cloud-service health; triage incidents based on clinical and business impact.

Investigate and resolve issues affecting Millennium, MPages, Clairvia, CareAware, OpenLink, FetaLink, EMPI, pharmacy, laboratory, surgical, and reporting solutions.

Analyze interface failures, HL7 message errors, API issues, connectivity problems, and device-integration incidents.

Support planned releases, patches, configuration changes, validation, rollback planning, and post-release monitoring.

Coordinate with Oracle Health engineering, cloud operations, network teams, third-party vendors, and customer stakeholders for complex issues.

Perform root-cause analysis,



document known errors, and drive preventive actions to reduce recurring incidents.

Support user access, IAM, Citrix access, administrative workflows, and secure handling of protected health information.

Maintain operational documentation, runbooks, knowledge articles, incident records, and service reports.

Track service levels, recurring risks, capacity, availability, and platform performance.

Provide transparent customer updates during incidents, maintenance windows, and major service events.

Participate in on-call rotations and major-incident support for critical healthcare systems.

📌 Oracle Health Millennium Support Engineer (Hyderabad)
🏢 Net Connect
📍 Hyderabad