As a member of the application support team, you will deliver support on SourceHOV solutions via telephone and/or email contact. You should be able to investigate problems, deliver solutions and respond accurately to client inquiries. This position involves problem-solving and troubleshooting of complex and intricate issues. You must be able to prioritize tasks and be able to determine when second tier intervention is required. You must have excellent communication skills in English, both written and verbal, and develop a thorough understanding of the product and its capabilities.

Education:

B.E / B.Tech

Job Responsibilities.

Provide technical support, advice, and assistance to customers

Specific responsibilities include:

- Monitor/analyses client issues; determine the scope of the issue or enhancement request.

- Resolve the issue or coordinate personnel required to resolve the issue.

- Complete issue resolution tasks, and/or manage any additional resources required to deliver customization or issue resolution.

- Document phone calls, call logs, and record keeping information using Ticketing system.

- Use time management and organization skills to prioritize workload to meet critical deadlines.

- Create and update documentation as needed

- Other duties as may be assigned

Qualifications:

- Strong customer service orientation.

- Candidates must demonstrate initiative and self-motivation be able to work well under pressure and with minimal supervision.

- Ability to handle multiple tasks in a fast paced environment.

- Superior telephone manners and strong interpersonal skills

- Ability to identify information required to resolve client issues and to use related pieces of information to successfully draw conclusions and solve problems.

- Excellent English-language communication skills, both written and oral,



to communicate with customers across North America, and other staff

- Knowledge and experience of SQL, but not a requirement.

Hours:

- We provides support 24x7, Successful candidates must be flexible to work in rotational shifts.

Roles & Responsibilities :

- Receive & open exam of incoming goods (IT Products), make sure all ordered material are matching as per the import records & no material damage
- Organize materials in the most efficient way using pallet jack, Cart/table trolley, etc
- Adhering EHS & ESD standards
- Physical pickup of materials upon engineer requirements and fill the order by using internal tool
- Physical segregation of scrap approved items from the warehouse and boxing them as per the instructions
- Labelling of materials as per the item wise
- Physical movement of materials internally within building/lab to lab or floor to floor by using trolleys
- Receive back materials from Eng. teams, once the test of effort completes and locate them with in warehouse upon instructions from team
- Periodic assignments like Re-arrangement, re-locations, Re-Labeling & segregation of materials to be done for smooth & flawless transactions.
- Adhere to DELL Internal Process & Policies/guidelines while material processing & storing.
- Effective maintenance of Warehouse infrastructure & space utilization.
- To maintain the high degree of Inventory accuracy.

Skills & Knowledge :

- Strong communication skills
- Positive knowledge of MS-Excel
- Basic Knowledge on IT Eng. Products (Servers, Switches, peripherals & accessories).
- Good Knowledge of warehouse materials handling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst Inventory Management (Bengaluru)
🏢 Exela Technologies
📍 Bengaluru