23 Oct
|
The Kids Clinic
|
Bengaluru
23 Oct
The Kids Clinic
Bengaluru
Roles and Responsibilities
- Handle patient queries and concerns via phone calls, emails, or chats in a qualified and empathetic manner.
- Provide accurate information about hospital services, treatments, and policies to patients and their families.
- Resolve customer issues promptly and efficiently by escalating complex cases when necessary.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.
📌 Hiring For Call Centre Executive - Cloudnine Group Of Hospitals (Bengaluru)
🏢 The Kids Clinic
📍 Bengaluru