Job Title: L1/L2 Support Engineer Splunk / Dynatrace

Experience: 5–8 Years

Job Description:

- Monitor applications and infrastructure using Splunk and Dynatrace.
- Analyze logs, alerts, and performance issues.
- Handle L1/L2 support tickets and troubleshoot incidents.
- Perform root cause analysis and coordinate with technical teams.
- Monitor system availability and application performance.
- Support incident management and ensure timely resolution.
- Prepare incident reports and maintain support documentation.
- Work with application, infrastructure, and DevOps teams to resolve issues.

Mandatory Skills:

- 5–8 years of experience in L1/L2 support.
- Hands-on experience with Splunk and/or Dynatrace.
- Knowledge of log monitoring, alert management, and troubleshooting.
- Experience in incident management and production support.
- Good analytical and communication skills.

Valuable to Have: Linux/Unix, SQL, ITIL, and application performance monitoring.

📌 /Support Engineer - Splunk / Dynatrace (Chennai)
🏢 Advance Career Solutions
📍 Chennai