Key Responsibilities:
- Monitor network alarms, events, and performance using NMS/EMS/OSS tools
- Acknowledge, log, and track incidents in Trouble Ticket (TT) system
- Perform initial fault analysis, isolation, and impact assessment
- Categorize incidents based on severity and service impact
- Escalate issues to L2/L3 SMEs, OEMs, and partners as per escalation matrix
- Provide timely and continuous status updates to CUSTOMER Operations
- Support service provisioning activities as per approved procedures
- Perform basic configuration validation under SME guidance
- Support planned maintenance, upgrades, and migration activities
- Update logical inventory records and coordinate reconciliation
- Prepare daily operational dashboards and shift handover reports
- Ensure adherence to SLAs, operational processes, and security policies
Technical Skills:




- Fundamentals of IP networking and TCP/IP
- Working knowledge of IP-MPLS, MPLS-TP, and L2/L3 technologies
- Basic understanding of routing protocols (OSPF, IS-IS, BGP)
- Knowledge of VLAN, VRF, and Ethernet services
- Familiarity with NMS/EMS/Controllers and ticketing systems

Soft Skills:
- Good communication and documentation skills
- Solid attention to detail
- Ability to work in 24x7 shift environment
- Team-oriented and customer-focused

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 NOC Desk Engineer (Pune)
🏢 Glow Networks
📍 Pune