Job Summary

Application Production Support Consultant (Rotational Shifts)

At SimCorp, delivering reliable and high-quality services is essential to maintaining the trust of our clients and supporting their critical business operations.

As a Service Delivery Consultant, you will be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations. You will play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.

This role provides an opportunity to combine technical problem-solving, service management and client communication while working with colleagues and clients across different geographies. Experience within banking, financial services or capital markets will be an advantage.

What You Will Be Responsible For

- Monitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up
- Troubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required
- Use PL/SQL for troubleshooting, data analysis and investigation of application-related issues.
- Develop, maintain or execute PowerShell scripts to support operational activities, monitoring and process automation.
- Support service delivery activities in line with agreed SLAs and service management processes.
- Work within an ITIL-based service management environment, including areas such as Incident, Problem, Change and Service Request Management.
- Collaborate with internal technical,



functional and infrastructure teams to investigate and resolve production issues.
- Communicate clearly with clients and internal stakeholders regarding incidents, service requests, progress and resolution.
- Maintain accurate documentation, support records, operational procedures and client-facing information.
- Review recurring operational issues and contribute to root-cause analysis and continuous service improvement.
- Participate in client and internal service meetings, provide operational updates and follow up on agreed actions.
- Support implementation of service improvements, application changes and new or enhanced services.
- Work effectively in a global delivery environment, collaborating with teams and stakeholders across multiple geographies.

What We Value

Technical and service capabilities

- Hands-on experience with PL/SQL, including the ability to investigate and troubleshoot application/data-related issues.
- Experience with PowerShell scripting for operational support or automation.
- Practical understanding of production/application support, including monitoring, incident investigation, service requests and ticket management.
- Understanding of ITIL principles and service management processes. ITIL certification is beneficial but not mandatory.
- Experience supporting business-critical applications in a production environment.




- Experience with monitoring and ticketing/service-management tools is an advantage.

Business and industry experience

- Previous experience in banking applications or financial services technology is highly desirable.
- Exposure to capital markets, investment management or financial services would be an advantage.
- Experience working within large IT/service organizations, consulting firms or similar global delivery environments is valuable.
- Experience supporting clients or teams across multiple countries or geographies is preferred.

Personal qualities

- Excellent verbal and written communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders.
- Robust analytical and troubleshooting skills with a structured approach to problem solving.
- A strong customer and service-oriented mindset.
- Ability to take ownership of issues and drive them toward resolution while involving the appropriate teams when necessary.
- Comfortable working collaboratively within a global and multicultural environment.
- Proactive approach to identifying recurring issues and opportunities to improve service quality and operational efficiency.

Other Requirements

- Flexibility to work in rotational shifts (6AM-3 PM IST 2-11 PM IST)
- Willing to work on weekends and holidays
- Hybrid working arrangements (at least 2x a week in the office)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Production Support Consultant (Rotational Shifts) (Noida)
🏢 Simcorp
📍 Noida