Bachelors degree in computer science, Engineering, or a related discipline. 6–12 years of experience in L2 application support, preferably for enterprise-grade applications. Experience in supporting and maintaining .NET/SQL -based applications Lead and manage a team of 8–12 application support engineers, ensuring effective work allocation, ticket tracking, and timely issue resolution. Track and report incidents, service requests, escalations, SLA compliance, backlog, permanent fixes and recurring issues. Lead customer calls, incident bridge calls, daily / weekly status meetings, and service review discussions. Collaborate with development, infrastructure, database, and business teams to resolve issues, apply fixes, patches, and enhancements. Ensure adherence to SLA / KPI targets, process compliance, knowledge management, and high customer satisfaction. Solid analytical, problem-solving, communication, stakeholder management, and team mentoring skills; Open to work in morning or afternoon shifts Mumbai candidate to work from Customer’s office. Dehradun Candidate to WFO (5 days a week)

📌 Walk-in || .NET Consultant (Dehradun)
🏢 Hexaware Technologies
📍 Dehradun