Role & responsibilities

- Job Title: Service Desk Analyst
- Location: Chennai/Indore
- Shift-Timing: EU Shift
- Work Mode: Hybrid (Weekly 2 days)
- Job Type: Direct Contract

Please share below details for further process

- Updated Resume
- Comfortable to Work in Rotational Shift: Yes/No
- Comfortable with InfoBeans direct contract: Yes/No

Job Description

- The role of the analyst to provide chat support/tickets/SCTASK.
- Also closely work with the team #ASONE approach to achieve the goal and enhance the support.
- Looking for the candidate with positive communication, positive and ownership mindset with customer service & chat experience.
- To achieve the organizational goals and KPI's.
- Elevating the support by sharing the process improvement ideas.
- chat & customer service experience, technical skills in computers like software, MS office package, drives, etc,
- at least 2 years experience.

Preferred candidate profile

📌 It Service Desk Engineer (Indore)
🏢 InfoBeans
📍 Indore