Job Details

Department: Customer Support

Reports To: Head - Customer Support

Position Summary

The Sr. Executive - Customer Support will be responsible for managing end-to-end customer service operations, ensuring timely resolution of customer queries, and maintaining accurate records within the SAP system. This role plays a critical part in supporting order processing, billing coordination, delivery tracking, and after-sales support while maintaining high standards of customer satisfaction.

Key Responsibilities

- SAP Data entry and Reporting
- Accuracy of Data Analysis
- Dashboard and Visualization Development
- Timeliness of Reports
- Data Management and SQL Handling
- Dashboard Creation / Usage and Impact
- Presentation Preparation
- Collaboration and Support

Required Qualifications Skills

- Any Graduate / Post Graduate
- 4-6 years of relevant experience.
- Must have experience of working on SD Module in SAP




- VA41 - Create Sales Contracts
- VA01 - Create Sales Orders
- VA42 - Change Sales Contracts
- VA02 - Change Sales Orders
- VA45 - List of Sales Contracts
- VA05 - List of Sales Orders
- Excellent communication and stakeholder management skills.

Shift Timings

Shift Timings: 11:30 am - 8:30 p.m. (April to Oct), 12:00 pm to 09:00 pm (Nov to March) - EU Shift

Workings Days

Workings Days: 5 days a week (in office) + Sat (WFH if req)

Location

Location: Gurugram, Haryana, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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