Job Requirements*

- Skilled L2 engineer to support and administer Microsoft 365 services in a hybrid environment, ensuring service availability and adherence to SLAs
- 36 years of relevant experience in Microsoft 365 support and administration
- Experience supporting enterprise hybrid Exchange environments
- Hands-on with Microsoft 365, Exchange Online & Exchange Server (Hybrid), Microsoft Teams, and SharePoint Online administration
- Working knowledge of Entra ID (Azure AD), Azure AD Connect, Active Directory, and Windows Server
- PowerShell scripting for administration and automation
- Sound understanding of DNS, SMTP, mail flow, and authentication
- Familiarity with ITIL-based Incident, Problem, and Change Management

Key Responsibilities*

- Administer and support Microsoft 365, Exchange Online, and Exchange On-Premises (Hybrid) environments
- Manage mailboxes, distribution groups, mail flow, transport rules, and Exchange migrations
- Administer Microsoft Teams, including Teams, Channels, Meeting Policies, Calling, and collaboration features
- Manage SharePoint Online sites, permissions, document libraries, and user access
- Support Entra ID (Azure AD),



Azure AD Connect, MFA, and Conditional Access
- Troubleshoot incidents, perform root cause analysis, and implement service improvements
- Develop and maintain technical documentation and operational runbooks
- Collaborate with infrastructure, security, and cloud teams to resolve complex issues

Job Qualifications & Skills

Details / Example Content

Energy, Oil & Gas

Specifically operates in natural gas exploration, production, and electricity generation

Messaging & Collaboration: Microsoft 365, Exchange Online / On-Premises (Hybrid), Microsoft Teams, SharePoint Online.

Identity & IT Operations: Entra ID (Azure AD), Active Directory, incident and problem management, SLA-driven support.

Soft Skills

- Excellent communication

- Team collaboration

- Documentation and knowledge sharing

Education Requirements

Bachelor's/Masters in Computer Science or equivalent (can be marked optional or adaptable)

Certifications

Relevant Microsoft certifications (Microsoft 365, Exchange, Teams, Azure AD) preferred

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