Job Summary

The Manager - Customer Support is responsible for leading and managing the customer support function to ensure exceptional service delivery, high customer satisfaction, and efficient resolution of customer queries and issues. This role oversees daily support operations, develops service strategies, and ensures adherence to service standards and timelines.

Department: Customer Support

Reports To: Head - Customer Support

Key Responsibilities

- Key Account Management
- Coordinate the entire supply chain process (SCM)
- Coordinate with the Quality Team for any product related issues and escalations from the customers
- Up-sell new products to existing customers
- Represent the company at various Food Festivals and related conferences, Carved out a roadmap for exhibitions across USA and Europe
- Coordination with internal departments to ensure timely response to customers
- Hold weekly reviews with the team to ensure that the team is aligned on priorities and all the needed activities completed.
- Facilitate communication between Key partners, Sales, Marketing and Operations regarding order status, product availability and delivery.
- Responsible to create Service and Support agreement, Post Sales Service and Support. Work with multiple teams to understand the business requirements and coordinate to resolve the issues




- Request tracking and closure - ensures the end to end and proactive ownership of requests assigned.
- SLAs of End to end TAT and Accuracy would be critical parameters of performance.
- Manage exports to international customer locations
- Manage and track the product stock and inventory

Required Qualifications Skills

- Bachelor s degree in Business or related field required; Master s degree preferred.
- 5 years of experience as Sr. Executive/ Assistant Manager, or similar relevant position required. (Ten years of total experience)
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills with a proven ability to create and maintain working relationships
- Positive working relationships with other departments.
- Strong supervisory and leadership skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of company products and logistics.
- Robust analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- SAP Knowledge

Workings Days: 5 days a week (in office) + Sat (WFH if req)

Location: Gurugram

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Customer Support (Gurugram)
🏢 NATURE BIO FOODS
📍 Gurugram