Job Summary: We are seeking a highly motivated and experienced Account Manager (AM) to serve as the primary point of contact for our healthcare clients in managing their Revenue Cycle Management (RCM) operations. As part of an outsourced service team, the AM will be responsible for maintaining solid client relationships, ensuring service excellence, monitoring KPIs, and supporting operational delivery across the end-to-end RCM process, including eligibility, coding, billing, A/R follow-up, and denial management.

Key Responsibilities:

- Serve as the primary contact between the client and internal delivery teams.
- Maintain regular communication with clients to review performance, resolve issues, and gather feedback.
- Monitor RCM metrics and SLAs, and ensure timely reporting.
- Drive continuous process improvement and identify workflow enhancements to optimize outcomes.
- Coordinate with internal operations teams to ensure accurate and timely delivery of services across:
- Insurance benefits Verification EV/BV
- Medical Coding (A/R level)
- Charge Entry
- Payment Posting
- A/R Follow-up
- Denial Management
- AR Analyst

- Lead weekly/monthly performance review calls with clients.
- Manage and escalate operational or client concerns as needed to senior leadership.




- Collaborate on new client onboarding, transitions, and training.
- Track and manage all client-specific KPIs, reporting, and documentation.
- Support billing audits, special projects, and workflow customizations as needed.

Required Skills & Qualifications:

- Any Bachelors degree (Healthcare - preferred).
- 4+ years of experience in RCM or healthcare revenue cycle operations, preferably in an outsourced setting.
- Strong knowledge of U.S. healthcare billing practices (commercial, Medicare, Medicaid, BCBS All states).
- Excellent communication, interpersonal, and client management skills.

- Proficiency with RCM tools and PM/EHR systems (e.g., eClinicalWorks, Epic, AdvancedMD, Optimantra).
- Strong analytical skills with the ability to interpret performance metrics and dashboards.
- Ability to work cross-functionally with offshore/onshore teams.
- Organized, proactive, and capable of managing multiple client accounts simultaneously.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Revenue Cycle Transition Manager (India)
🏢 Shoreline Healthcare Technologies
📍 India