Location: Mumbai

Experience: Minimum of 8 years experience in the IT Industry

Openings: 5

Education: Any Graduate ( IT course )

Key Responsibility Areas

- Accountable for Level 2 IT operations/support activities for the assigned group of sites across business formats.
- Responsible for the resolution of all Level 2 IT SLP operational/support issues/problems that are escalated from Level 1.
- Responsible to assist with on-going IT operational activities at designated sites.
- Responsible for escalation to vendors on issues and coordinate with them for timely support and closure of issues/problems.
- Responsible for communicating to Level 1 or business team about the progress or closure of issues/problems.
- Responsible to review and analyze the IT operational support issues/problems and propose solutions/operational improvements.
- Responsible to operate support within the IT framework by adhering to all SOPs and processes.
- Responsible to work with Operation Support Manager for any direction on Zonal/Regional execution support required for the business.
- Responsible to support the team on assignments related to rollout and training on a need-basis.

Working Relationships / Challenges

- With Operations Support Manager and their respective teams (L1) for facilitating/ coordinating Operation Support activities.
- With the Business teams to provide Operational and Support services.




- With the Service Manager to provide operational and support services for business events and other requirements.
- With Vendors on a need basis for technical assistance.

Skills Knowledge

- Excellent technical skills.
- Valuable analytical skills.
- Knowledge of application configuration and troubleshooting.
- Logical approach to problem solving and issue resolution.
- Excellent interpersonal and communication skills.
- Knowledge of retail /Restaurant industry will be an advantage.
- Troubleshoot desktop and laptop, POS issues and resolve.
- Knowledge of LAN WAN.
- Knowledge of Router and AP basic configuration and troubleshooting (L0).
- Knowledge on mail configuration.
- Knowledge to install OS like Windows / Linux etc.
- Understanding of Retail Applications will be advantage.
- Working knowledge of MS Products Excel, Word Power Point.
- Written and Verbal Skills English, Hindi Local Language.

Role

- Customer Success Manager
- Industry Type: IT Services Consulting
- Department: Customer Success, Service Operations
- Employment Type
- Role Category: Customer Success

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Team Lead/Project Manager (Mumbai)
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