Key Responsibilities

- Onboard new dealers and train them on products, tools, and processes
- Be the primary point of contact for assigned dealer accounts
- Monitor dealer performance against the target metrics and share insights
- Drive adoption of platform features and increase revenue per dealer
- Resolve dealer issues quickly, coordinating with support, sales, and product teams
- Conduct regular business reviews (weekly/monthly/quarterly)
- Identify upsell and cross-sell opportunities
- Reduce churn by spotting at-risk dealers early and acting on it
- Maintain accurate records in CRM and report on key metrics

Requirements

- Bachelor's degree in business, Marketing, or related field
- 3+ years (preferred) in customer success, account management, or dealer/channel management
- Solid communication and relationship-building skills
- Comfortable with data, CRM tools, and reporting
- Problem-solving mindset and ability to handle multiple accounts
- Willingness to travel for dealer visits (if field-based)
- Knowledge of the automotive/relevant industry is a plus

📌 Dealer Success Manager (Pune)
🏢 Excell Autovista
📍 Pune