Key Responsibilities

- Configuration: Build maintain forms, screens, categories, root-cause picklists, and field validation rules.
- Workflows SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
- Correspondence: Manage energetic letter, email, and SMS templates with merge fields.
- Access Security: Manage user permissions, security profiles, and operational queues.
- Reporting Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).

Key Requirements

- Experience: 2+ years hands-on Aptean Respond administration/configuration.
- Sector: Financial Services, Insurance, or Regulated Consumer Operations.

Core Skill Set

- Technical:



Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts.
- Domain: Complaints dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis.
- Delivery: UAT/regression testing, change governance, Agile/Jira.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ESaaS - SAP - Technical - Data Mgmt Professional (Pune)
🏢 Zensar
📍 Pune