Job Summary

The Assistant Manager - Expense Reimbursement is responsible for managing end to end Travel Expense (TE) and employee reimbursement operations while leading and developing a high performing processing team. The role ensures compliance with global expense policies, internal controls, and audit requirements across a large employee population. The position requires strong people management capabilities, stakeholder engagement, operational governance, and continuous improvement mindset in a high volume, deadline driven MNC environment.

Your key responsibilities

Technical Excellence

- Manage end to end expense reimbursement processing, including travel, meals, lodging, advances, forex, and other employee claims
- Ensure timely, accurate, and policy compliant reimbursements in line with organizational SLAs
- Oversee expense claims review, exception handling, and resolution of complex cases
- Manage employee advances forex

Team Leadership

- Lead and manage a team of expense processors/analysts
- Allocate work, monitor productivity, ensure quality reviews, and meet daily/periodic targets
- Conduct performance reviews, coaching, and capability building for team members
- Drive a culture of compliance, accountability, and continuous improvement

Policy, Compliance Audit Governance

- Interpret, implement, and enforce Travel Expense policies
- Conduct expense audits, compliance reviews, and fraud investigations
- Identify and act on high-risk expense scenarios, including:



Duplicate or split expense claims; Policy overrides and limit breaches; Recurring identical amounts or unusual claim patterns
- Ensure audit readiness and support internal/external audits

Stakeholder Escalation Management

- Act as escalation point for employees, Partners, Finance, HR, Payroll, Tax, and Business leaders
- Provide policy clarifications, operational updates, and issue resolution
- Maintain solid collaboration across cross functional teams and shared services

Process Improvement, Systems Automation

- Drive process standardization, optimization, and automation initiatives
- Partner on system enhancements, implementations, and process transitions
- Develop and maintain SOPs, policies, FAQs, training materials, and user communications
- Leverage Concur, ERP systems, Power BI, and Power Automate to improve visibility and control

Reporting Financial Governance

- Prepare and review MIS, dashboards, and management reports (MTD/YTD volumes, TATs, exceptions, policy breaches)
- Monitor top claimants, duplicate trends, high risk expenses, and aging reports
- Support month end and year end close, reconciliations, and cash flow planning

Technical Functional Skills





- Strong hands on knowledge of Expense Management Systems (Concur mandatory)
- Advanced proficiency in MS Excel; working knowledge of Power BI Power Automate
- Strong understanding of expense reimbursement, TE policies, payroll interfaces, and tax implications

Behavioral Competencies

- Strong people leadership and decision making capabilities
- Excellent analytical, risk assessment, and problem solving skills
- High attention to detail with ability to manage high volumes and tight timelines
- Effective communication, stakeholder management, and escalation handling

Skills and attributes

To qualify for the role you must have

- Bachelor of Commerce
- Masters in Commerce
- MBA

Experience

- Business Analysis (3+ years)
- Financial Analysis (3+ years)
- 6-8 years

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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