Roles and Responsibilities :
- Provide exceptional customer support through web chat, email, and phone to resolve customer queries and concerns.
- Handle international customers' inquiries with empathy and professionalism, ensuring timely resolution of issues.
- Process customer requests, troubleshoot problems, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in an International BPO or Call Centre setting.
- Strong knowledge of international chat process (web chat) operations.
- Excellent communication skills for handling multiple conversations simultaneously.
📌 Customer Support Executive (Gurugram)
🏢 TP
📍 Gurugram