Job Summary

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.

Essential Functions

- Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
- Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information.
- Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
- Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
- Research and resolve workflow and record issues quickly to minimize delays in turnaround.
- Identify and escalate critical and significant issues to management.

Qualifications

- Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required; 1 year or more preferred.




- Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
- Attention to detail
- Ability to work in a fast-paced, production-oriented environment
- High level of reliability, productivity and professionalism
- Good communication skills, both written and oral
- The ability to work independently and being productive with little supervision

Physical Requirements

- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
- Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ROI Support Specialist - Remote (India)
🏢 ShareCare
📍 India