About the job

The Assistant Manager U.S. Collections will oversee Team Leaders and their collection teams to drive daily performance, ensure operational excellence, and maintain strict compliance.

This is a hands-on operational role requiring strong leadership, process discipline, and an analytical mindset to enhance team performance, recovery outcomes and building solid client relations.

Location/Hours

Location: Bhayandar West
Hours: Any 9 hours between 8am EST – 8pm PST

Job responsibilities/expectations

• Oversee daily operations of Team Leaders/Team Members to ensure achievement of collection targets and compliance KPIs.

• Monitor live floor activity, call audits, and system notes to validate adherence to FDCPA/CFPB guidelines and client requirements.

• Conduct daily huddles, performance reviews,



and calibration sessions with Team Leaders/Team Members to align expectations and corrective actions.

• Analyze team performance dashboards, identify trends, and implement action plans to improve call quality, conversion rates, and efficiency.

• Drive coaching, refresher training, and continuous feedback loops to strengthen agent capability.

• Ensure accurate reporting, documentation, and maintenance of SLA standards across all teams.

• Collaborate with Quality, Training, and Workforce teams to maintain staffing readiness and process consistency.

Minimum qualifications

- Should be a Graduate in any field.

Desired qualifications

- Should be a Graduate in any field

Interested candidates can share the resume on [email protected]

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