- Mandatory Domain Expertise OTC Dispute Resolution
- Experience Range - 2 to 6Years
- Shift timings - Night Shift(Expecting to be versatile as per BU discretion/Schedules)
- Mode of Work - Work from Office
- Notice Period - Immediate
Additional expectations - Good communication skills with relevant domain experience.
- Handle customer disputes related to invoices, payments, deductions, and credit notes.
- Investigate and resolve billing and payment discrepancies.
- Contact customers via calls and emails to gather dispute details.
- Coordinate with internal teams for timely dispute resolution.
- Negotiate and reach mutually acceptable resolutions.
- Ensure timely closure of disputes to reduce ageing receivables.
- Maintain accurate dispute records in ERP and tracking systems.
- Follow company policies and compliance requirements.
- Prepare dispute status and resolution reports.
📌 OTC - Dispute Resolution - SPE / SME - Chennai
🏢 Orcapod Consulting Services
📍 Chennai
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