Role & responsibilities: :

- Install, configure, and maintain desktops and laptops as per organizational requirements.
- Diagnose and resolve hardware, software, and operating system issues in a timely manner.
- Provide support for Windows OS, MS Office, and other office automation applications.
- Troubleshoot network connectivity issues, including LAN and Wi-Fi connectivity.
- Perform hardware break-fix activities and troubleshoot printer-related issues.
- Install and configure software applications on end-user systems.
- Execute IMAC activities (Install, Move, Add, and Change) for desktops and laptops.
- Coordinate with OEMs, third-party vendors, and internal IT teams for issue resolution.
- Manage antivirus updates, security patches, system backups, and change management as per defined policies and procedures.
- Assist with connecting and setting up video conferencing equipment when required.
- Maintain records of incidents, service requests, and troubleshooting activities.
- Ensure compliance with IT policies,



security standards, and service-level requirements.

Preferred candidate profile :

- Minimum 2 years of experience in desktop support, with at least 1 year in an enterprise IT environment.
- Good knowledge of desktop and laptop hardware, troubleshooting, and break-fix support.
- Hands-on experience with Windows operating systems and MS Office applications.
- Knowledge of printer installation, configuration, and troubleshooting.
- Understanding of networking concepts, including LAN, Wi-Fi, switches, and routers.
- Experience with software installation, antivirus management, patching, and system maintenance.
- Basic knowledge of video conferencing equipment and connectivity.
- Valuable communication, problem-solving, and coordination skills.
- Ability to coordinate with internal teams and external vendors for timely issue resolution.

📌 Desktop Support Engineer (Chennai)
🏢 3i Infotech
📍 Chennai