Job Summary

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

Key Responsibilities

Operations Management

- Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
- Monitor workflow, productivity, and quality to achieve operational targets.
- Handle and resolve vendor and Local EMR queries in a timely and skilled manner.
- Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
- Support business continuity through effective workload management and resource planning.

Stakeholder Management

- Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
- Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.




- Collaborate with internal and external stakeholders to drive process alignment and operational excellence.

Reporting Analytics

- Prepare and present weekly and monthly operational performance reports.
- Analyze operational trends and identify opportunities for performance improvement.
- Support management reviews with data-driven insights and recommendations.

Process Excellence Controls

- Develop a comprehensive understanding of upstream and downstream operational processes.
- Make informed decisions based on the end-to-end operational impact.
- Drive standardization, process optimization, and continuous improvement initiatives.
- Review operational processes from a control and compliance perspective and implement appropriate controls.
- Ensure adherence to EMR policies, equipment repair procedures, and industry standards.

Additional Responsibilities

- Support special projects, audits, and ad hoc operational activities as required.
- Contribute to business transformation and automation initiatives.

Qualifications

- Graduate of any bachelor's degree.
- Fluent in English with good communication skills.

📌 Process Expert, Operations (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai