Job Summary

Purpose of the role: Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.

Responsibilities

- Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
- Coaching and mentoring less experienced team members and supporting process or program activities when required.
- Setting objectives and delivering assigned responsibilities independently within defined guidelines.
- Building skilled knowledge, project management skills, and the ability to influence stakeholders.
- Applying practical methods, techniques, work procedures,



and processes within the area of expertise.
- Selecting appropriate solutions from known alternatives and escalating complex issues when required.
- Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
- Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Qualifications

Graduate with 2-4 years of relevant experience

Key Skills

- Customer Experience
- Channel management
- Case management
- Onboarding
- Relationship management
- Contract management
- Dispute management
- Project management
- Stakeholder influence

📌 Senior Process Expert (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai