Walk In | Service Desk SME | Bangalore (Bengaluru)

Walk In | Service Desk SME | Bangalore (Bengaluru)

23 Oct
|
Tata Consultancy Services
|
Bengaluru

23 Oct

Tata Consultancy Services

Bengaluru

Role & responsibilities

Service Desk SME | Walk-In | Bangalore

Experience: 6–8 Years

Venue: Tata Consultancy Services, L-Center, EPIP Industrial Area, Whitefield, Bengaluru, Karnataka – 560066

Mandatory Skills:

- 6–8 years of relevant Service Desk / IT Support experience
- Hands-on experience with Nexthink
- Solid expertise in L1/L2 escalations & troubleshooting
- Experience in ServiceNow, SLA, FCR/FLR, MTTR & Queue Monitoring
- Knowledge of ITIL, incident management & major incident handling
- Experience in KT, technical coaching & floor support
- Strong communication and stakeholder coordination skills

Role: Service Desk SME | Location: Bangalor

📌 Walk In | Service Desk SME | Bangalore (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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