Service Desk Agent | 2-4 Years | Bangalore Walk in drive on 24-10-2026
Job Title: Service Desk Agent
Experience: 2-4 Years (Relevant Service Desk Experience)
Location: Bangalore
Key Skills:
- Service Desk / IT Helpdesk Support
- Nexthink
- ServiceNow
- Windows 10/11
- Microsoft 365
- Outlook & Teams
- Active Directory / Entra ID
- VPN & Connectivity Troubleshooting
- Remote Support
- Incident & Service Request Management [Service De...nt JD - ET | Word]
Job Responsibilities:
- Provide L1 support through voice, chat, email, and portal channels.
- Monitor endpoint health using Nexthink and troubleshoot user issues proactively.
- Manage incidents and service requests in ServiceNow.
- Troubleshoot Windows, Microsoft 365, Outlook, Teams, AD/Entra ID, VPN, printers, and endpoint issues.
- Deliver first-call resolution and escalate complex issues with proper diagnostics.
- Ensure timely ticket updates and end-to-end ownership.
- Support knowledge management, self-service adoption, and continuous improvement initiatives