- Service Desk / L1 Technical Support experience
- Hands-on experience with Nexthink & ServiceNow
- Troubleshooting: Windows 10/11, Microsoft 365, Outlook, Teams
- Knowledge of Active Directory / Entra ID, VPN, connectivity & endpoint issues
- Experience handling support via Voice, Chat & Email
Requirement: Robust communication and troubleshooting skills with end-to-end ticket ownership.