Greetings from IntouchCX!

Hiring: Customer Service Associate International Chat Process

Location: Hyderabad

Work Mode: Work From Office (WFO)

Process: International Chat Support

Language: English

Shift Timings: 24/7 Rotational Shifts

IntouchCX is hiring Customer Service Associates for its International Chat Support Process. We welcome both freshers and experienced candidates with strong English communication skills, typing accuracy, and a customer-focused approach.

Roles and Responsibilities

- Respond to customer queries through live chat in a professional and timely manner.
- Understand customer requirements and provide appropriate product and service solutions.
- Resolve customer issues through effective troubleshooting and accurate information.
- Maintain high customer satisfaction by providing prompt and courteous support.
- Handle multiple chat conversations simultaneously while meeting response time targets.
- Update and maintain accurate customer records and interaction logs in the CRM system.
- Follow company policies, quality standards, and data privacy guidelines.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Meet key performance metrics, including Customer Satisfaction (CSAT), First Response Time (FRT), Average Handling Time (AHT), and Resolution Rate.

Eligibility Criteria

Educational Qualifications:

- 10+2 (Mandatory)
- Three-year Diploma holders
- Undergraduates




- BE/B.Tech graduates
- Graduates from any stream

Experience:

- Freshers and experienced candidates can apply.
- Prior international chat support experience will be an advantage.

Required Skills

- Excellent written and verbal English communication.
- Good typing speed and accuracy.
- Ability to multitask and handle multiple chat conversations.
- Strong problem-solving and customer service skills.
- Good grammar, spelling, and written comprehension.
- Willingness to work in rotational shifts, including night shifts.
- Immediate joiners preferred.

Salary and Benefits

- Salary Package: 3 LPA to 4 LPA
- Working Days: 5 days a week
- Weekly Offs: 2 rotational offs
- Shift Timings: 24/7 rotational shifts
- Cab Facility: Free two-way cab facility
- Work Location: Hyderabad (Work From Office)

How to Apply Interested candidates can share their updated resumes using the contact details below.

HR Contact: Vandana

Email: [email protected]

Contact Number: (phone hidden)

Please mention HR Vandana on your resume while applying.

Key Disclaimer

IntouchCX does not charge any fees for job offers or interviews. Candidates are advised to beware of fraudulent individuals asking for registration fees, interview fees, or refundable deposits.

Interested candidates can apply now to explore career opportunities with IntouchCX!

📌 Walk-in || Hiring For (International Customer Support Chat Process) (Hyderabad)
🏢 IntouchCX
📍 Hyderabad