Walk ins - 22nd October & 23rd October from 10.00 a.m. - 12.30 p.m.

Kumar World - RHabitats | Real Estate Developer in Pune, 3rd Floor,

https://kumarworld.in

Construction services in Pune

East Street, Pune, Maharashtra 411001

Key Responsibilities: Front Office & Guest Management

- Welcome and greet customers, channel partners, vendors, and visitors in a courteous and professional manner.
- Ensure a positive first impression by maintaining high standards of hospitality and customer service.
- Register all walk-in visitors and maintain accurate visitor records.
- Manage visitor appointments and coordinate with the Sales team for timely assistance.

Customer Experience

- Understand customer requirements and direct them to the appropriate Sales Executive.
- Ensure customers are attended to promptly and comfortably while waiting.
- Follow up to gather customer feedback and support continuous improvement in service quality.
- Handle customer queries professionally and escalate concerns when required.

Sales Coordination

- Coordinate with the Sales team regarding customer appointments, site visits, and walk-ins.
- Assist in scheduling project presentations, meetings, and property site visits.
- Maintain records of daily footfall, enquiries, appointments, and customer interactions.

Administrative Responsibilities

- Manage reception activities, incoming calls,



and official correspondence.
- Maintain the reception area, meeting rooms, and customer lounge in a clean and presentable condition.
- Coordinate refreshments and hospitality arrangements for customers and visitors.
- Assist with documentation, filing, and other administrative tasks as required.

Event & Hospitality Support

- Coordinate customer engagement activities, launch events, festive celebrations, and promotional events.
- Assist in organizing site visits, broker meets, and customer relationship programs.
- Ensure smooth execution of hospitality arrangements during corporate and sales events.

Reporting & MIS

- Prepare daily and monthly reports on visitor footfall, customer enquiries, and appointments.
- Maintain customer records in the CRM system with accuracy.
- Coordinate with the CRM team for timely updates and data management.

Required Qualifications

- Graduate in any discipline.
- Degree or Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or Customer Service is preferred.

Experience

- 25 years of experience in Guest Relations, Front Office, Customer Service, Reception, Hospitality, or Real Estate Sales.
- Experience in a real estate developer, luxury residential projects, hotels, or premium customer service workplace will be preferred.

📌 Walk-in || Front Office Executive (Pune)
🏢 Kumar Properties
📍 Pune