Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer interactions, build strong relationships, ensure customer satisfaction, and support customer retention. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.

Roles and Responsibilities

- Build and maintain strong relationships with existing customers.

- Handle customer inquiries, requests, complaints, and feedback through phone calls, emails, and other communication channels.

- Make regular follow-up calls to ensure customer satisfaction and resolve pending issues.

- Coordinate with the sales, service, billing, and technical teams to address customer requirements.

- Provide timely updates to customers regarding orders, deliveries, services, and issue resolution.

- Maintain accurate customer information, interaction records, and follow-up details.

- Identify opportunities for repeat business, customer retention, and additional sales.

- Ensure timely resolution of customer complaints and escalate complex issues to the concerned department.

- Collect customer feedback and suggest improvements in service quality.

- Prepare daily or periodic reports on customer interactions, complaints,



and follow-ups.

- Maintain professional communication and ensure a positive customer experience.

Required Skills and Qualifications

- Any degree or equivalent qualification.

- Good verbal and written communication skills.

- Basic knowledge of MS Office, Excel, email, and customer relationship management (CRM) tools.

- Valuable interpersonal, problem-solving, and follow-up skills.

- Ability to handle customers patiently and professionally.

- Strong coordination and organizational skills.

- Ability to work independently as well as in a team.

Experience

- Freshers with good communication skills & interest in Tele Calling / Tele-Sales role may apply.

- Prior experience in customer service, customer relationship management, telecalling, or sales coordination will be an advantage.

Preferred Candidate Profile

- Customer-oriented with a positive and professional attitude.

- Responsible, organized, and attentive to detail.

- Able to manage multiple customer requests and follow-ups.

- Willing to learn company products, services, and internal processes.

Job Type: Full-time Department: Customer Relations / Customer Support Employment Type: Permanent

📌 Walk-in || Customer Relationship Executive (Chennai)
🏢 Supreme Computers
📍 Chennai