Job Summary

TUI is looking for candidates to join its Travel Process team. The ideal candidate should have a minimum of 6 months of experience in the travel process, along with basic knowledge of GDS systems, preferably Amadeus. Candidates should have good communication skills, a customer-focused approach, and an interest in travel operations.

Key Responsibilities

- Handle customer queries related to travel bookings, reservations, and travel services.
- Assist customers with booking modifications, cancellations, and itinerary-related queries.
- Use GDS tools such as Amadeus to access and manage travel booking information.
- Provide accurate information regarding travel arrangements and booking details.
- Maintain proper records of customer interactions and booking updates.
- Resolve customer concerns professionally and escalate complex issues when required.
- Follow company procedures, quality standards, and service-level agreements (SLAs).

Mandatory Requirements
- Minimum 6 months of experience in the Travel Process.
- Basic knowledge of GDS/Amadeus.




- Valuable communication and customer-handling skills.
- Basic computer knowledge and proficiency in using booking systems.
- Ability to work in a team and manage customer queries efficiently.
- Willingness to work from the office.
- Immediate joiners preferred.

Work Details and Benefits
- Work from office (WFO).
- 5 working days per week.
- Both-side cab facility.
- Immediate joining preferred.

Ideal Candidate Profile Candidates with experience in travel operations, airline reservations, travel customer support, or travel booking processes, with basic hands-on knowledge of Amadeus or another GDS platform.

Critical Screening Criteria

- Minimum 6 months of travel process experience.
- Basic GDS/Amadeus knowledge.
- Willingness to work from the office.
- Availability for immediate joining preferred.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 TUI Travel Process Executive (Gurugram)
🏢 Career Click
📍 Gurugram