Job Role:

Planning, scheduling and executing Process Specific Training, Product skill based Training for an Existing and New Hire (Sales Finance executives and branch staff).

Coordinate and execute Induction programs for Newly Joined staffs across all the branches.

Evaluate the Process Product knowledge test through online module.

Take initiative like e-Learning.

Provide tool to improve efficiency of individuals Scrutiny of current recruit profile and conduct evaluation tests for them before selection.

Collect Publish industry fraud cases and make branch staff aware about possible lapses which lead to serious loss.

Circulate knowledge series and conduct surprise online/SMS/telephonic test Prepare sales tool for Sales team.

Conduct sessions to improve productivity of sales officers Provide system training to new and existing staff Suggest process and product improvement ideas Initiated an employee engagement program.

Highlight star performers Ensure closure of audit remarks.

Key Reponsibilities:

Monitoring staff behavior and awareness on products and policies.

Process understanding , KYC Knowledge , Understanding of the documentation required Product and Competitor Knowledge.

📌 Training Manager - SF (Kerala)
🏢 HDB Financial Services
📍 Kerala