Key Responsibilities

Training Strategy & Planning

- Develop, implement, and continuously enhance training strategies and curricula for new hire and ongoing training.
- Create and manage training schedules, training materials, digital learning modules, and LMS-based training programs, ensuring effective deployment and tracking.

Training Delivery & Facilitation

- Conduct and lead instructor-led training sessions, both virtual and classroom-based.
- Ensure training content aligns with compliance requirements (HIPAA, CMS guidelines, etc.) and client expectations.
- Manage new hire training batches and ensure completion of all onboarding and training activities.

Performance Evaluation & Feedback

- Define assessment criteria, monitor trainee progress, and evaluate training effectiveness through assessments and feedback.
- Analyze performance data, identify skill gaps, and conduct Training Needs Analysis (TNA) to implement targeted learning interventions.

Stakeholder Management

- Partner with Operations, Quality,



and ER teams to address process challenges through training initiatives.
- Incorporate operational feedback, quality insights, and real-life examples into training programs.

Team Leadership

- Lead, mentor, and manage a team of 6–8 Process Trainers.
- Drive a culture of continuous learning and professional development.
- Design and deliver Train-the-Trainer (TTT) programs to strengthen trainer capability and effectiveness.

Skill & Experience

- Graduate in any stream
- Minimum 1.6 years of experience leading a Training team within an RCM setup.
- Solid expertise in end-to-end RCM processes.
- Good written and oral communication
- People management & leadership skills
- Analytical Skills

Position Requirements

- Should be open to traveling to other locations as per the business requirement.
- Flexible working in rotational shifts as required.

📌 Training Manager (Vadodara)
🏢 Health Prime
📍 Vadodara