Resonsibilities

- Manage end-to-end customer-facing operations across Trade Finance and General Banking Operations (GBO) including import, export, remittances, guarantees, letters of credit, account opening, cash management services, and clearing activities.
- Ensure seamless execution of all branch-led corporate and institutional transactions while maintaining service quality and meeting defined SLAs.
- Ensure strict adherence to RBI, FEMA, UCPDC, ICC, AML/KYC norms, and internal compliance policies.
- • Maintain a zero-tolerance approach toward regulatory lapses by implementing strong control measures and timely corrective actions.
- Always ensure audit readiness and closure of regulatory and internal audit observations within stipulated timelines.
- • Oversee error-free processing of high-value transactions with solid checks and controls to minimize operational risks.
- • Implement process improvement, standardization, and automation initiatives to drive accuracy, reduce manual interventions,



and optimize costs.
- • Proactively identify potential operational risks, escalate them timely, and design mitigation strategies.
- • Resolve escalated customer issues with speed and accuracy while ensuring consistent communication.
- • Maintain high service quality standards and ensure continuous improvement through customer feedback analysis.
- • Strengthen client trust and loyalty by ensuring transparency, responsiveness, and service excellence.

Qualifications Bachelor Degree • MBA/Post Graduate or Masters degree in commerce Stream is preferable

Experience Essential: A minimum of 2-3 years of relevant experience Preferred: A minimum of 5-6 years of relevant experience in Trade Finance Operations in customer facing role and exposure to various system/application in banking space.

📌 Trade Service Specialist - YES Bank (Surat)
🏢 Yes Bank
📍 Surat