- To manage business in the assigned territory in terms of business, collections, quality of loan and team
- Plan which activities to be carried out in which village to maximize business in his territory.
- Achieve sales targets on a monthly basis in the assigned territory
- Maintaining relationship with village authorities, managing local bodies, politically influential people and continuously striving to increase brand ambassadors in every targeted village
- Identify potential business opportunities in the region and make recommendation to increase business coverage
- Collecting, transmitting and utilizing market information to be passed on to seniors to facilitate decision making .
- Implement plans by allocating resources as suggested by State Business Heads
- Plan various promotional and Brand Building activities in the region to increase business and market penetration
- Monitoring proper documentation of loan files of the territory
- Continuously monitor each branchs daily performance and compare it with their monthly target..
- Ensure implementation and adherence to policies and procedures in allocated territory
- Supervise the credit functions of the region and communicate with them regularly for understanding and resolving the issues faced.
- Providing approvals for administrative functions of the Branch
- Submitting MIS reports to state head as required
- Follow up / Ensure for credit approval from the concerned authority for files submitted across the Territory
- Ensuring strict adherence to service and quality benchmarks in all his branches.
- To manage effective Product & Process Improvement through constant process development. Also participate in TMW to ensure quality and standardization is maintained in the processes.
- Ensure to maintain monthly and quarterly reports and records
- To understand & carry out all the other responsibilities as per the instruction by the company.
- Ensure timely disbursals of Home Loans
- Attend to customer inquires / grievance on a timely basis, addressing customer grievances and finding solutions or escalating them as and when required.
- Meeting NPA customers to understand the reason for not paying and convince them to repay
- Spending quality time with the recent joinees for proper handholding of responsibilities and understanding of the job.
- Review performance of Team Leaders and Customer Managers on regular basis
- Provide guidance and motivate team members to enhance their performance
- o Train support staff on policies and procedures.