Vacancy: Telecaller/Receptionist – (Patient Appointment & Enquiry Desk)

Company: Autism Alliance Pvt. Ltd.

Location: Hybrid - Ludhiana/Jalandhar (Partially Work from Home)

Job Type: Full-Time

Salary: Negotiable – Assured Hike on Current Salary

Experience: Prior work experience is mandatory. Freshers will not be considered.

About the Role

Autism Alliance is looking for an experienced and well-spoken Telecaller to manage inbound calls from parents and families seeking appointments for OPD consultations, developmental assessments, and related services for children with autism and other neurodevelopmental concerns.

Key Responsibilities

- Handle inbound calls and respond professionally to enquiries from parents and caregivers.
- Schedule OPD appointments, developmental assessments, and follow-up consultations.
- Explain basic service information and guide callers regarding the appointment process.
- Coordinate with clinical and administrative teams to ensure smooth appointment scheduling.
- Maintain accurate appointment records and follow up with parents wherever required.
- Communicate with sensitivity, patience, and empathy while handling parent concerns.





Requirements

- Prior telecalling or front-desk experience is essential. Freshers need not apply.
- Experience in the medical, healthcare, hospital, or clinical sector will be preferred.
- Excellent verbal communication skills and a professional telephone manner.
- Good interpersonal skills, patience, and the ability to handle parent enquiries sensitively.
- Basic computer skills and the ability to maintain appointment records.
- A responsible, organised, and service-oriented approach.

Salary & Advantages

- Salary negotiable based on current salary and experience.
- Assured salary hike over the candidate’s current salary.
- Opportunity to work with a multidisciplinary healthcare organisation supporting children and families.

How to Apply Interested candidates may share their updated CV along with their current salary, expected salary, and notice period at [email protected] or WhatsApp at (phone hidden).

Pay: ₹10,000.00 - ₹32,000.00 per month

Work Location: Hybrid remote in Ludhiana, Punjab

📌 Telecaller/Receptionist (Patient Appointment & Enquiry Desk) (Ludhiana)
🏢 Autism Alliance Private
📍 Ludhiana