WE'RE HIRING | TECHNICAL SUPPORT EXECUTIVE

? Location: Indore, Madhya Pradesh

? Work Mode: Work from Home

? Experience: 1–4 Years

? Shift: Night Shift – US Time Zone

? Company: Sofmen Technologies Pvt. Ltd.

? About the Role

Sofmen Technologies Pvt. Ltd. is looking for a customer-focused Technical Support Executive to support international clients and resolve application-related issues.

? Key Responsibilities

- Handle international customer queries through calls, emails, and messages during US business hours.
- Provide technical assistance and troubleshooting for application-related issues, user access, and general product functionality.
- Investigate application errors, data discrepancies, and synchronization issues to identify potential causes and appropriate solutions.
- Log, prioritize, monitor, and resolve support tickets in accordance with established processes and Service Level Agreements (SLAs).
- Gather relevant information, reproduce reported issues where possible, and maintain accurate records of troubleshooting activities.
- Coordinate with technical and development teams to investigate complex issues and ensure timely resolution.
- Guide customers on application functionality, standard procedures, and effective use of the platform.
- Maintain technical documentation, track recurring issues, and contribute to continuous improvement in support processes.





? Required Skills

✅ 1–4 years of experience in Technical Support, Application Support, IT Helpdesk, or Customer Support.

✅ Excellent verbal and written English communication skills.

✅ Valuable understanding of web applications, browsers, internet connectivity, and basic technical troubleshooting.

✅ Familiarity with ticketing and incident management tools such as ServiceNow, Jira, Zendesk, or similar platforms.

✅ Basic knowledge of SQL, application logs, and data troubleshooting will be an advantage.

✅ Strong analytical thinking, problem-solving, and customer-handling skills.

✅ Ability to manage multiple requests, prioritize issues, and follow established escalation procedures.

? Preferred Experience

- Experience supporting software products, SaaS platforms, or business applications.
- Exposure to incident management, ticket resolution, and SLA-driven support environments. And familiarity with data synchronization, or application monitoring.

? Why Join Us?

? Opportunity to work with international clients and business applications.

? Enhance your technical, analytical, and customer service capabilities.

? Interested candidates can share their updated resumes at [email protected] along with their CCTC, ECTC, notice period.

📌 Technical Support Executive (India)
🏢 Sofmen Technologies
📍 India