23 Oct
|
Eastman Auto u0026 Power
|
Gurugram
23 Oct
Eastman Auto u0026 Power
Gurugram
The Technical Support Assistant Manager is responsible for ensuring productive service operations, technical issue resolution, and customer support across the assigned territory. The role focuses on improving service quality, managing escalations, supporting service partners, ensuring warranty and inventory compliance, and driving customer satisfaction through timely complaint resolution and technical guidance.
Provide technical support and resolve customer, dealer, and distributor escalations within defined SLAs.
- Monitor service complaint closure, warranty claim processing, and service partner performance.
- Ensure compliance of service processes, audits, inventory reconciliation, and documentation standards.
- Coordinate with ASPs/SSPs and internal teams to improve service efficiency and customer satisfaction.
- Analyze field issues, share product quality feedback, and drive continuous service improvement initiatives.
📌 Technical Support (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram