Job Title: Technical Support Lead / Manager

Department: Technical Support

Location: Bangalore

Experience: 4- 6Years (relevant experience preferred)

For More Details, Contact Afridi: (phone hidden)

Role Overview

We are looking for Technical Support Lead / Manager to provide technical assistance to international customers using HP products. Candidates should have good troubleshooting skills, excellent English communication, and the ability to resolve customer issues over international inbound voice calls.

Key Responsibilities

- Handle international inbound voice calls from HP customers.
- Troubleshoot hardware, software, Windows OS, laptops, desktops, printers, and connectivity issues.
- Provide step-by-step technical assistance and remote troubleshooting.
- Identify root causes and resolve customer technical issues.
- Escalate complex issues to the appropriate technical teams.
- Maintain accurate records of customer interactions and resolutions.




- Follow technical support processes, quality standards, and escalation procedures.
- Meet SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications
- Graduate in any discipline.
- Experience in technical support, international voice process, or customer support preferred.
- Basic knowledge of computer hardware, Windows OS, networking, printers, and troubleshooting.
- Excellent English communication skills.
- Solid problem-solving and customer-handling abilities.
- Comfortable working in rotational shifts.

Interested candidates can connect for further details. #Hiring #HPJobs #TechnicalSupport #InternationalVoiceProcess #TechnicalSupportExecutive #ITSupport #CustomerSupport #VoiceProcess #BangaloreJobs #ImmediateJoiners #HiringNow #TechnicalTroubleshooting

📌 Technical Lead (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru