Requisitioned Position Title: Team Lead

Position Reports: Director

Location: Government Client Office, 6 Days

1. Experience & Qualified Background

- Minimum 12 years of relevant professional experience, with significant exposure to working with Central Government Ministries, government departments, PSUs, or similar institutional setups.
- Prior experience managing government communication mandates, particularly digital communications, social media management, or integrated communications.
- Strong understanding of government protocols, administrative hierarchies, approval processes, stakeholder sensitivities, and the complexities of public-sector communication.
- Demonstrated experience in independently managing large accounts, multidisciplinary teams, and senior-level government stakeholders.

2. Client Servicing & Stakeholder Management

- Exceptional client servicing skills, with the ability to manage demanding stakeholders, navigate challenging conversations, and address escalations with maturity and professionalism.
- Strong interpersonal, negotiation, and conflict-resolution abilities, particularly when managing competing priorities and stringent client expectations.
- Ability to anticipate client requirements, proactively resolve operational challenges, and maintain strong working relationships with senior government officials.
- Excellent communication and presentation skills, with skilled fluency in both Hindi and English.
- Must be well-spoken, presentable, articulate, and confident in representing the organisation in high-level client interactions.

3. Team Leadership & People Management

- Proven ability to lead, mentor, and manage large, cross-functional teams comprising creative, content,



digital, social media, monitoring, analytics, and operational resources.
- Strong command over workforce planning, shift rostering, delegation, workload distribution, performance management, and resource optimisation.
- Ability to maintain team discipline, accountability, motivation, and productivity in a high-pressure environment.
- Experience handling interpersonal conflicts, performance concerns, team grievances, and operational escalations while maintaining a balanced and professional approach.
- Must demonstrate sound judgement, emotional intelligence, ownership, and the ability to make independent decisions when required.

4. Operational & Delivery Management

- Ability to oversee daily content operations, campaign execution, reporting, monitoring, analytics, and quality assurance across multiple digital platforms.
- Strong understanding of social media strategy, digital content ecosystems, government campaigns, and emerging communication trends.
- Experience managing time-sensitive deliverables, high-priority government initiatives, crisis communication, and rapid-response requirements.
- Ability to establish robust internal processes, ensure adherence to timelines, maintain quality standards, and drive accountability across teams.
- Strong reporting and documentation capabilities,



including preparing presentations, performance reviews, operational updates, and strategic recommendations for senior stakeholders.
- Familiarity with AI-enabled workflows, digital monitoring tools, and technology-driven communication processes would be an added advantage.

5.

Working Conditions & Flexibility

- The position will operate on a six-day working week, with weekday responsibilities divided across equally distributed shifts.
- The mandate involves extended operational hours, evolving priorities, and occasional requirements beyond scheduled shifts, depending on ministry requirements.
- Candidates must be comfortable working in a demanding, high-accountability workplace and demonstrate the flexibility and resilience necessary to manage fluctuating workloads.
- Physical availability for client meetings, ministry-level engagements, and operational supervision will be essential.

Equal Opportunity Statement

Equal Prospect: AVIAN We. provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

Diversity and Inclusion: AVIAN We. values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.

📌 Team Lead (Delhi)
🏢 Avian WE
📍 Delhi