Major Responsibilities

- Provide hands on support by installing, diagnosing, repairing, maintaining client management and asset systems.

- Support local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers via phone or virtual communication.

- Management, troubleshooting and configuration of M365 platform and related technologies.

Including

Azure AD, Skype for Business, Teams, Intune, SharePoint Online.

- Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.

- Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests

- Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.

- Participate in service desk call/ticket queue as necessary

- Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.

- Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.

- Maintain asset inventory of software and hardware through the asset management tool sets.

- Ensures all configurations comply with IT policies and security parameters.

- Consult with IT personnel as necessary to diagnose and resolve system or networking issues.

- Assist with development,



implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.

- Establish and implement activities to improve technology compliance with internal policies and standards.

- Interact with vendors for incident resolution as required.

Minimum Job Requirements

Education

- Associate degree in Computer Science or equivalent experience

Certification / License

Work Experience

- 5 years of experience troubleshooting PC’s, printers, phone and network issues

Knowledge / Skills / Abilities

- Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, M365;

- Solid understanding of networking, wireless and telecommunication fundamentals;

- Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets;

- Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors;

- Solid problem solving skills;

- Solid verbal and written communication skills and willingness to actively contribute in a team environment;

- Ability to be on-call and deliver support during operations service interruptions

- Ability to work later evening nights and weekend if required supporting business needs or IT initiatives

- Ability to travel among other facilities if needed

Preferred Job Requirements

Education

- Bachelor’s degree in Computer Science or equivalent experience

📌 Systems Support Specialist III (Ramban)
🏢 Generac
📍 Ramban