– RESTAURANT STEWARD

Position: Restaurant Steward

Department: Food & Beverage Service

Reports To: Restaurant Captain / Senior Captain / Restaurant Manager

Industry: Hospitality – Restaurant & Bar

Employment Type: Full-Time

1. Job Summary

The Restaurant Steward is responsible for providing excellent food and beverage service to guests while maintaining high standards of hospitality, cleanliness, hygiene, and service efficiency. The role involves assisting the service team with table setup, order delivery, guest requests, and maintaining the overall dining area to ensure a pleasant and memorable guest experience.
1. Key ResponsibilitiesA. Guest Service

- Welcome guests warmly and assist in creating a positive dining experience.
- Serve food and beverages promptly and professionally as per established service standards.
- Assist guests with basic menu-related queries and direct specific questions to the Captain or Manager.
- Respond to guest requests courteously and promptly.
- Ensure guest satisfaction throughout the dining experience.
- Clear tables efficiently and reset them for the next guests.
- Follow proper food and beverage service techniques and restaurant etiquette.

B. Restaurant Operations
- Prepare the restaurant for daily operations, including table setup, cutlery placement, glassware, crockery, and service stations.
- Ensure tables are clean, properly arranged, and ready before guest arrival.
- Assist Captains in order delivery, food running, beverage service, and service coordination.
- Maintain adequate stock of cutlery, crockery, glassware, napkins, and other service essentials.
- Coordinate with the kitchen and bar teams to ensure smooth service.
- Follow the restaurant's standard operating procedures (SOPs).
- Assist with opening and closing duties as assigned.

C. Cleanliness and Hygiene




- Maintain cleanliness and hygiene in the dining area, service stations, and assigned sections.
- Follow personal grooming, uniform, and hand-hygiene standards.
- Ensure tables, chairs, menus, and service equipment are clean and presentable.
- Handle crockery, cutlery, and glassware carefully.
- Report damaged equipment, spills, maintenance issues, or unsafe conditions to the supervisor.
- Follow food safety, sanitation, and waste-disposal procedures.

D. Teamwork and Communication
- Work collaboratively with Captains, Senior Captains, kitchen staff, bartenders, and fellow stewards.
- Follow instructions from the reporting supervisor and complete assigned tasks on time.
- Communicate order-related concerns and guest requirements accurately.
- Support colleagues during peak business hours and special events.
- Attend staff briefings, training sessions, and meetings as required.

E. Professional Conduct
- Maintain a polite, professional, and guest-focused attitude at all times.
- Follow attendance, punctuality, grooming, and uniform policies.
- Protect guest privacy and maintain confidentiality of restaurant information.
- Handle guest complaints calmly and escalate them to the appropriate supervisor.
- Avoid unauthorized discounts, complimentary offers, or commitments to guests.
- Follow workplace safety rules and all company policies.

1. Required Skills and Qualifications

- Minimum qualification: 10th or 12th standard; hospitality training is an advantage.




- Prior experience in restaurant or hotel service is preferred; freshers with a positive attitude may also be considered.
- Basic knowledge of food and beverage service procedures.
- Valuable communication and interpersonal skills.
- Strong customer-service orientation and willingness to learn.
- Ability to work in a fast-paced restaurant environment.
- Teamwork, discipline, attention to detail, and time management.
- Willingness to work rotational shifts, weekends, and public holidays as per operational requirements.

1. Performance Evaluation Criteria

Performance will be assessed based on:
- Guest satisfaction and service quality.
- Speed, accuracy, and efficiency of service.
- Personal grooming and adherence to hygiene standards.
- Cleanliness and readiness of assigned tables and service stations.
- Attendance, punctuality, and discipline.
- Teamwork and compliance with restaurant SOPs.
- Careful handling of restaurant equipment and supplies.

1. Working Conditions

- Work location: Restaurant premises.
- Working hours: As per the restaurant's shift schedule and applicable laws.
- Weekly off: As per the company policy and applicable laws.
- Uniform and grooming: Mandatory as per company standards.
- The role requires prolonged standing, walking, and handling service equipment.

1. Expected Behaviour and Service Standards

Every Restaurant Steward is expected to demonstrate professionalism, courtesy, teamwork, and a commitment to hospitality excellence. Employees must treat every guest respectfully, maintain service readiness, and contribute to a clean, welcoming, and well-organized restaurant environment. Pay: ₹8,600.00 - ₹22,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Steward (Andheri East)
🏢 King's Empire Restaurants LLP Brands
📍 Andheri East