- Will be responsible for supervising and managing a team of 100+ QAs
- Create an inspiring team workplace with an open communication culture
- Design QA capacity planning as per project requirement
- Delegate tasks and set deadlines
- Quality control as per client SLA
- Ensure effective implementation of organization’s Quality Management System
- Monitor team performance and report on metrics
- Performing random audit of auditor
- Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers
- Discover training needs and provide coaching to QAs
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and business improvement ideas
- Suggest and organize team building activities
- Identify improvement opportunities and initiate action plans for improvement